Delete your Svaraswati account and data

This page explains how to delete your account and data from Svaraswati, the music-lesson app and platform made by Kubeace. It covers the Svaraswati app for iPhone, iPad, Android, Mac and Windows, and the lesson platform on the web.

How to ask

1. Email [email protected] from the address you use with Svaraswati, with the subject "Delete my account".
2. Say whether you want your whole account deleted, or only some of your data. If you joined lessons without an account, tell us the name you joined with and your teacher or academy.
3. We reply to confirm it's you, then delete the data within 30 days and tell you when it's done.

What we delete

• Your account: name, email and sign-in details, and your memberships and roles.
• What you added yourself: chat messages, files, homework, practice logs, whiteboards and notation.
• Your place on the early-access list, if you're on it.

What we keep, and for how long

• Lesson recordings are deleted at the end of the plan's retention period (60 days on Teacher Pro, 180 days on Academy), or sooner if the teacher or academy deletes them.
• Lessons run by an academy: the academy decides what it keeps from its lessons, such as attendance and staff actions. We pass your request to the academy and help it answer.
• Call-quality reports from the app hold no name or account, so they can't be traced back to you. They're deleted after 90 days.
• Crash reports from the app hold no name or account, and are deleted after 7 days.
• Records the law requires us to keep, only for as long as it requires.

Data on your device

The app keeps your settings, and any tracks or sheet music you open for practice, on your device only. Uninstall the app to remove them.

See the privacy notice for everything Svaraswati collects and why.